Practice Policies
B MEDICAL SPA IS DEDICATED TO PROVIDING THE HIGHEST QUALITY CARE
Practice Policies
Appointment Policy
To ensure the best experience for all patients, please arrive on time. Late arrivals may impact your treatment length, and appointments more than 10 minutes late may be subject to rescheduling. For information on fees, please review our cancellation policy.
To reserve your appointment, B Medical Spa requires a $100 deposit, which will be credited toward your treatment at your visit. Deposits will be forfeited for cancellations or rescheduling within 48 hours or for no-shows. Deposits will only be refunded if the provider determines the patient is not a candidate for the treatment booked.
For consultations, there is a $100 consultation fee which coincides with the deposit. If you choose to move forward with treatment following your consultation, the $100 consultation fee will be applied toward the cost of your treatment.
Cancellation & No Show Policy
At B Medical Spa, we maintain a 48-hour cancellation and no-show policy to ensure timely appointment availability and to respect our providers’ time. Any appointment canceled within 48 hours or missed without notice will incur a $100 flat fee, which will be automatically charged to the credit card on file or taken from prior deposit.
Refund Policy
Services/Treatments
All services rendered at B Medical Spa are non-refundable. Aesthetic outcomes vary by individual, and while our providers strive to achieve optimal results, specific outcomes cannot be guaranteed. Additional treatments may be required to achieve desired results and are the responsibility of the patient.
Retail Products
Retail product purchases are final. Refunds are only considered if an allergic or adverse reaction occurs and must be supported by photo documentation or confirmed by our on-site physician within 30 days of purchase.
Defective products may be exchanged within 14 days of purchase for the same product only.
No refund on Gift Certificates purchases.
Packages & Pre-Paid Services Policy
All pre-purchased or packaged services are valid for one (1) year from the date of purchase unless otherwise stated in a promotional offer, in which case services must be used within the specified promotional timeframe. Pre-purchased services are non-refundable, non-transferable, and may not be redeemed for cash.
If a valid medical reason, determined by our physician, prevents you from receiving a pre-purchased service, the remaining balance may be applied toward other services of equal value at B Medical Spa.
Photo Release Policy
At B Medical Spa, we require before-and-after photos for all treatments. These photos are taken for liability, medical documentation, and treatment tracking purposes. All images are securely stored in a HIPAA-compliant system and are never shared for marketing or promotional purposes without your explicit written consent.
Children Policy
While we love children, we kindly ask that patients make alternative arrangements prior to their appointments to ensure the safety of all guests and a calm, relaxing environment for our patients and providers.
Exceptions may be made for appointments 15 minutes or less, at the discretion of the provider.
Pet Policy
Though we are animal lovers, we ask that patients make arrangements for their pets prior to appointments to ensure a safe and relaxing environment for all patients and providers.
Exceptions may be made for service animals, as required by law, or appointments 15 minutes or less, at the discretion of the provider.
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